Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@merchantshoard.com. Please note that returns will need to be completed following the instructions received via email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  Support@merchantshoard.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, we do not provide warranty on products unless stated on receipt or invoices. Returns on items damaged in any fashion that falls outside the scope of manufacturer instructions, use guidance or advised operation of equipment or goods.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, or damaged caused outside of products purposed & use case.

 

Exchanges
The fastest way to complete an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanged items can only be on like for like and of the same fiscal value. Goods can only be exchanged from some boutique department goods, emporium, any items that do not fall under the 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@merchantshoard.com.

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What Our Customers Are Saying

Merchant Hoards has an amazing collection! I bought a pair of branded heels, and they are just perfect. The quality and style are unbeatable. Highly recommend!

Emily Johnson
New York, NY

Merchant Hoards offers exceptional products and service. I bought a pair of sneakers, and they are extremely comfortable and stylish. Very satisfied with my purchase!

James Brown
Houston, TX

The quality of the clothing from Merchant Hoards is top-notch. I bought a branded shirt, and it fits perfectly. The craftsmanship is evident in every stitch. Highly recommend!"

William Wilson
San Francisco, CA

I love shopping at Merchant Hoards! The customer service is outstanding, and the products are always high quality. I recently purchased a beautiful dress, and I'm thrilled with it.

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Denver, CO

As a fashion blogger, I'm always on the lookout for the best brands. Merchant Hoards never disappoints. The selection is trendy and chic. Five stars all the way!

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Miami, FL
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